Customer Service Intern
at Passion Bike
Passion Bike
Internship Description
We have two stores and we work a lot with our booking system for rentbike and for tours.
Responsibilities
Assist in responding to customer inquiries through various channels, such as email and phone.- Learn and utilize customer service software for issue tracking and resolution.
- Contribute to maintaining a positive customer experience by addressing concerns and providing solutions.
- Support in documenting and updating customer interactions in the database.
- Collaborate with the customer service team to understand processes and best practices.
- Assist in generating reports on customer feedback and service metrics.
- Learn and adhere to company policies and procedures related to customer interactions.
- Participate in training sessions to enhance customer service skills.
Who You Are
- Enrolled in a relevant degree program, preferably in Business, Communication, or a related field.
- Strong communication and interpersonal skills.
- Eagerness to learn and contribute in a customer service environment.
- Basic understanding of customer service principles and practices.
- Proficiency in Microsoft Office Suite.
- Ability to work collaboratively in a team setting.
- Strong organizational skills with attention to detail.
- Positive attitude and willingness to handle customer inquiries professionally.
COMPANY PROFILE
Passion BikeRead More
Passion Bike is an idea of tourism, it is the pleasure of discovering the world by bicycle, slowly and without other worries. After years of planning cycle routes and rides in Europe, the Passion Bike team stops in Valencia where they found the first Rent Boutique. Shortly after, Passion Bike Málaga was born, active until October 2018. In Passion Bike we rent bicycles, guide tourists through the most emblematic and beautiful places in Valencia and organize cycling holidays for professional cyclists, groups of friends, companies or families. We do all this in collaboration with leading tour operators, professional guides and our unbeatable team. But at Passion Bike we do much more, we offer you a different way of traveling in which your maximum satisfaction is our daily goal.
