Customer Service Intern
at Passion Bike

Passion Bike

Full Time

Internship Description

We have two stores and we work a lot with our booking system for rentbike and for tours.

Responsibilities

  • CheckedAssist in responding to customer inquiries through various channels, such as email and phone.
  • CheckedLearn and utilize customer service software for issue tracking and resolution.
  • CheckedContribute to maintaining a positive customer experience by addressing concerns and providing solutions.
  • CheckedSupport in documenting and updating customer interactions in the database.
  • CheckedCollaborate with the customer service team to understand processes and best practices.
  • CheckedAssist in generating reports on customer feedback and service metrics.
  • CheckedLearn and adhere to company policies and procedures related to customer interactions.
  • CheckedParticipate in training sessions to enhance customer service skills.

Who You Are

  • CheckedEnrolled in a relevant degree program, preferably in Business, Communication, or a related field.
  • CheckedStrong communication and interpersonal skills.
  • CheckedEagerness to learn and contribute in a customer service environment.
  • CheckedBasic understanding of customer service principles and practices.
  • CheckedProficiency in Microsoft Office Suite.
  • CheckedAbility to work collaboratively in a team setting.
  • CheckedStrong organizational skills with attention to detail.
  • CheckedPositive attitude and willingness to handle customer inquiries professionally.
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COMPANY PROFILE
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Passion BikeRead More

Passion Bike is an idea of ​​tourism, it is the pleasure of discovering the world by bicycle, slowly and without other worries. After years of planning cycle routes and rides in Europe, the Passion Bike team stops in Valencia where they found the first Rent Boutique. Shortly after, Passion Bike Málaga was born, active until October 2018. In Passion Bike we rent bicycles, guide tourists through the most emblematic and beautiful places in Valencia and organize cycling holidays for professional cyclists, groups of friends, companies or families. We do all this in collaboration with leading tour operators, professional guides and our unbeatable team. But at Passion Bike we do much more, we offer you a different way of traveling in which your maximum satisfaction is our daily goal.

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