Hospitality Internship
at W15 Collection
W15 Collection
Internship Description
As a Hospitality Intern, you will immerse yourself in the dynamic world of guest services and hotel operations. This role offers a comprehensive learning experience across various departments, providing insights into the art of creating exceptional guest experiences and managing hospitality operations efficiently.
Responsibilities
Review arrivals and welcome guests. Greeting guests as
they arrive. Making the best first impression possible on
behalf of the hotel and making them feel comfortable
and at home.- Attend to any special guests needs (e.g. VIPs) and
answer their inquiries.
- Provide information about amenities, and facilities of
the hotel, and generally help promote hotel products
and services
- Address customer complaints and escalate to the
Operations Manager for solutions if required.
- Record information in a logbook daily for reference. This
may be routinely reviewed by the Operations manager.
- Prepare a detailed list of special information of arrivals
and check-ins. Special requests in particular.
- Reviewing guest feedback, whether at the hotel or
online, and implementing methods for improvement
and formulating polite intelligent replies. You may
request the Operation Manager's assistance.
- Up-selling hotel facilities and rooms and informing guests
of any additional services and packages etc.
- Ensure that hotel brand and SOPs are consistently
implemented.
Who You Are
- Ability to work flexible hours, including weekends and holidays
- Basic understanding of hotel operations and guest services
- Proficiency in standard computer applications and willingness to learn hotel management software
- Professional Qualifications:
Hospitality Management or
Marketing or Sales.
Nice To Haves
- Experience in customer-facing roles in hospitality or retail
- Knowledge of a second language
- Familiarity with property management systems (PMS)
- Interest in sustainable and eco-friendly hospitality practices
Perks & Benefits
Get ready for an internship packed with great perks and exciting benefits.
Comprehensive exposure to various aspects of hospitality management
Comprehensive exposure to various aspects of hospitality management
Hands-on experience in a professional hospitality environment
Hands-on experience in a professional hospitality environment
Opportunity to network with industry professionals
Opportunity to network with industry professionals
Training in industry-standard hospitality software and practices
Training in industry-standard hospitality software and practices
Possibility of travel or placement in different properties
Possibility of travel or placement in different properties
Employee discounts on hotel stays and services
Employee discounts on hotel stays and services
COMPANY PROFILE
W15 CollectionRead More
Explore the W15 Collection and discover our exquisite destinations that are bound to transform your cherished moments into everlasting memories. At W15, moments of true beauty are never too far away. Our distinctively created spaces and world-class service go above and beyond in transforming special and unique moments into ever-lasting memories. Each time you step into any W15 property strewn across the island, you will encounter an ambience of true elegance and enchantment. W15 assure the highest level of service and sophisticated cuisine while opening the door for a flawless escape. Witness the most scenic landscapes in each space, designed with the finest attention to detail complementing the beauty of the mise en scène.
