Hotel Reservation Agent Internship
at CHG Group

CHG Group

Full Time

Internship Description

CHG, Construcciones Hispano Germanas SA, a company founded in 1972, has extensive experience in real estate promotion and construction. The company is one of the leading real estate promotion companies on the Costa Blanca and is proud to have over 7,500 satisfied clients from all over Europe. For over 40 years we have been offering our clients the highest quality services. This has been our main goal from the very beginning and it has motivated us to expand and diversify the services we offer to create what is today the CHG Group of Companies.

Responsibilities

  • CheckedSupervise credit agencies and follow up.
  • CheckedControl reservation payments and bonuses, coordinating blockages and communicating them to the corresponding departments.
  • CheckedOrganize, control and supervise the efficient allocation of reserves, based on historical.
  • CheckedMonitor reservations in the system and promote agile management with the team.
  • CheckedAnalyze and coordinate rates and seasons with management, communicating and training the equipment in your sale.
  • CheckedPlan services and communicate to other departments.
  • CheckedMaintain updated inventory of units, descriptions and availability of additional beds for sale.
  • CheckedControl customer credits and look for improvements, training the team.
  • CheckedMonitor and optimize spaces for individual and group reservations, promoting cross selling.
  • CheckedVerify and secure data, avoiding exceeding the number of rooms contracted in each category.
  • CheckedTrack reservations, report and analyze cancellations, providing supports for collection.
  • CheckedKnow and control current packages, offers and rates, reviewing them in a timely manner and communicating changes.
  • CheckedManage, control and coordinate human resources.
  • CheckedResolve incidents and supervise the quality of customer service.
  • CheckedEstablish commercial packages with the commercial address.
  • CheckedConfigure rates and create price codes.

Who You Are

  • CheckedCurrently enrolled in a hospitality management or related program.
  • CheckedExcellent verbal and written communication skills. Fluency in Spanish and English Language.
  • CheckedPassion for delivering exceptional customer service and resolving inquiries.
  • CheckedAbility to handle a dynamic work environment and adjust to changing priorities.
  • CheckedAccurate data entry and meticulous in recording reservation details.
  • CheckedQuick and effective problem-solving skills to address customer concerns.
  • CheckedMaintain a courteous and professional demeanor with guests and colleagues.
  • CheckedEfficiently manage time to meet reservation and customer service demands.

Perks & Benefits

Get ready for an internship packed with great perks and exciting benefits.

Salary

€245

Meals

Breakfast, lunch, dinner

Other Benefits

Accommodation, Uniform

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COMPANY PROFILE
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CHG, Construcciones Hispano Germanas SA, a company founded in 1972, has extensive experience in real estate promotion and construction. The company is one of the leading real estate promotion companies on the Costa Blanca and is proud to have over 7,500 satisfied clients from all over Europe. For over 40 years we have been offering our clients the highest quality services. This has been our main goal from the very beginning and it has motivated us to expand and diversify the services we offer to create what is today the CHG Group of Companies.

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