Front Desk Internship
at Alaya Resort Ubud

Alaya Resort Ubud

Full Time

Internship Description

Alaya Resort Ubud is a distinguished destination within the Alaya Hotels and Resorts portfolio, offering guests a unique blend of contemporary luxury and authentic Balinese hospitality. Nestled in the heart of Ubud, our resort is renowned for its stunning surroundings, personalized service, and innovative approach to hospitality. As a Front Desk Intern, you will have the opportunity to be at the forefront of guest interactions, providing exceptional service and creating memorable experiences for our guests.

Responsibilities

  • CheckedGuest Relations: Greet guests warmly upon arrival, check them in and out of the resort, and assist with any inquiries or requests they may have during their stay. Provide personalized recommendations for dining, activities, and local attractions to enhance their experience in Ubud.
  • CheckedReservation Management: Assist with managing room reservations, including processing bookings, modifying reservations, and handling cancellations. Ensure accuracy and efficiency in maintaining reservation records and guest information.
  • CheckedCommunication Hub: Serve as the central point of contact for guests, handling phone calls, emails, and in-person inquiries with professionalism and courtesy. Effectively communicate with other departments to fulfill guest requests and resolve any issues that may arise.
  • CheckedAdministrative Support: Assist the Front Office team with administrative tasks such as filing, data entry, and preparing guest correspondence. Maintain cleanliness and organization at the front desk area to uphold the resort's high standards of presentation.
  • CheckedCustomer Service Excellence: Strive to exceed guest expectations by providing exceptional service and anticipating their needs proactively. Handle guest feedback and complaints promptly and professionally, seeking resolution to ensure guest satisfaction.

Who You Are

  • CheckedExcellent interpersonal and communication skills, with a friendly and approachable demeanor.
  • CheckedStrong organizational and multitasking abilities, with attention to detail and accuracy.
  • CheckedProficiency in English; additional language skills (especially Bahasa Indonesia) are a plus.
  • CheckedEnthusiasm for hospitality and a genuine passion for providing exceptional guest experiences.
  • CheckedAbility to work effectively in a fast-paced environment and remain calm under pressure.
  • CheckedExperience in hospitality industry or PR
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COMPANY PROFILE
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Alaya Resort UbudRead More

With 106 luxurious rooms, Alaya Resort Ubud is a sanctuary of serenity and sophistication in the culturally charged village of Ubud in the island of Bali. It has been built with rare sensitivity towards the surrounding environment and shares its rice terrace views with a number of the communities’ local independent cafes and eateries, including the neighbouring Bebek Bengil restaurant and Monkey Forest. As part of Ubud’s evolving hospitality scene, the exotic boutique property offers guests a stylish place to stay that reflects Ubud’s and Bali’s unique artistry. A number of Bali’s most respected and talented designers have collaborated to create this elegant hotel with a distinct sense of belonging.

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